One of the statutory objectives of the Financial Conduct Authority is that all firms must have regard to the information needs of its customers and treat their customers fairly.
In Partnership is the trading name of both The On-Line Partnership Limited (reg no. 03926063) and The Whitechurch Network Limited (reg no. 03936920) which are authorised and regulated by the Financial Conduct Authority
In Partnership has the responsibility for investigating complaints made against its advisers and appointed representatives. It is our commitment that these investigations shall be completed in a fair and impartial manner and will take into consideration the Financial Conduct Authority’s principles relating to Treating Customers Fairly.
If you feel you need to complain then letting us know when you’re unhappy gives us the opportunity to put matters right for you and improve our service for everybody.
For more information on how we can put things right please download our Complaints Brochure